Privacy Policy

Auréa Transport ("we," "us," "our") is committed to protecting the privacy of our clients' personal information, in accordance with Québec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and applicable federal law.

1. Information We Collect

In the course of providing our private chauffeur services, we may collect the following information:

• First and last name
• Email address and phone number
• Pickup and destination addresses
• Booking details (date, time, service type, number of passengers, special requests)
• Payment information, processed securely by our payment service provider (Square)

We do not collect any sensitive information beyond what is strictly necessary to arrange and bill for your trip.

2. Purposes of Collection

Personal information is collected and used solely to:

• Confirm and organize your booking
• Communicate with you about your trip (confirmation, changes, delays, etc.)
• Process payments and issue invoices
• Improve the quality of our customer service
• Meet our legal and accounting obligations

We never use your information for marketing purposes without your explicit consent, and we never sell or rent your personal information to third parties.

3. Sharing with Third Parties

Certain information may be shared with external service providers, only to the extent necessary to perform our services:

• Square: secure processing of card payments
• Web3Forms: secure delivery of requests submitted through our website's booking form to our email inbox

These providers are contractually required to protect your information and may not use it for purposes other than those for which it was provided to us. We do not share any personal information with third parties for advertising purposes.

4. Retention of Information

Your personal information is retained only for as long as necessary for the purposes described above, or to meet our legal and tax obligations, after which it is securely destroyed or anonymized.

5. Security

We implement reasonable administrative and technical measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

6. Cookies

Our website may use cookies strictly for statistical purposes, to help us better understand how it is used. You may disable cookies in your browser settings at any time, without affecting your ability to reach us by phone or email.

7. Your Rights

In accordance with applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Withdraw your consent to the collection or use of your information, subject to our legal obligations
• Request deletion of your personal information, where permitted by law

To exercise any of these rights, please contact the person responsible for the protection of personal information (see section 9).

8. Minors

Our services are intended for adult clients. We do not knowingly collect personal information from minors without the consent of a parent or guardian.

9. Person Responsible for the Protection of Personal Information

Under Law 25, the person exercising the highest authority within Auréa Transport is responsible for the protection of personal information, unless another staff member is designated for this purpose. For any question or complaint regarding your personal information, contact us using the details below.

If you believe your complaint has not been handled satisfactorily, you may contact the Commission d'accès à l'information du Québec (CAI).

10. Changes to This Policy

We may update this privacy policy at any time to reflect changes in our practices or legal obligations. The version in effect is the one published on our website.