Booking, pricing, airport transfers, onboard policies — find answers to our clients' most common questions here.
How to book, and what to expect around pricing and payment.
How can I book a vehicle?
Fill out our booking form with your trip details. Our team will contact you shortly to confirm availability and provide a personalized quote.
How far in advance should I book?
We recommend booking as early as possible, especially for weddings and events during peak season, to guarantee availability of your preferred vehicle. Last-minute bookings are accepted based on availability.
Are your rates fixed?
Rates vary depending on the type of service, duration and distance of the trip. You receive a clear quote before confirming your booking, with no surprises on the invoice.
What payment methods do you accept?
We accept credit and debit cards, Interac e-Transfer, and cash.
Can I change or cancel my booking?
Any request to change or cancel a booking must be submitted by phone or email as soon as possible. See our cancellation policy for applicable timelines and fees.
What we offer, from transfers to your biggest occasions.
What types of services do you offer?
Auréa Transport offers premium private chauffeur services: airport transfers, hourly chauffeur, weddings, events, city tours and long distance. See the full details on our Our Services page.
Do you offer wedding services?
Yes. We offer two turnkey wedding packages, including decoration, a driver in formal attire, and personalized coordination 48 hours before the ceremony.
Do you offer services for corporate events?
Yes. We serve businesses for business travel, galas and corporate events, with flexible billing based on duration.
Can I request multiple stops during my trip?
Yes. You can add an extra stop directly in our booking form. For fixed-price trips, fees may apply per additional stop.
Flights, delays, and airport greetings.
Which airports do you serve?
We serve Montréal-Trudeau Airport (YUL) and Saint-Hubert Airport (YHU). See our Airport Transfers page for full details.
What happens if my flight is delayed?
We track your flight in real time and automatically adjust the pickup time in case of a delay, at no extra cost.
Do you offer an airport greeting service?
Yes. Your chauffeur will be waiting with a personalized name sign at the arrivals exit, and will help with your luggage.
Pets, cleanliness, safety and professionalism.
Are pets allowed?
Yes. Small pets are accepted upon prior request. The pet must be transported in a closed carrier or crate provided by the client. Cleaning or repair fees may apply in case of soiling or damage.
Is smoking or vaping allowed in the vehicles?
No. All our vehicles are non-smoking, to ensure the comfort of all our clients.
Can I drink alcohol on board?
Consumption of alcohol on board is subject to applicable laws. Contact us for any specific request.
Are the vehicles cleaned between bookings?
Yes. All our vehicles are inspected and cleaned between each booking to provide a clean and comfortable experience.
Are your vehicles commercially insured?
Yes. All our vehicles are insured in accordance with applicable requirements for paid passenger transportation.
Are the drivers professional?
Yes. Our drivers are selected for their professionalism, discretion and commitment to impeccable service.
Where we operate.
Which regions do you serve?
We primarily serve Montréal, Laval, the North Shore and South Shore, as well as Québec City, Ottawa, Toronto, Mont-Tremblant and the Eastern Townships for long-distance trips.
How can I get a personalized quote?
Fill out our booking form with your trip details, and our team will respond promptly with a quote tailored to your needs.
Our team is available to answer any questions you have before booking.
Contact Us