Last updated: July 5, 2026
At Auréa Transport, every booking reserves a vehicle and driver for a specific time slot, which limits our ability to offer that same vehicle to another client during that period. This policy is designed to protect that reserved time while remaining fair to our clients.
Any request to cancel or change a booking must be submitted directly by phone at 1 438 451-0624 or by email at info@aureatransport.com. The official cancellation time is when we receive your request, not when it was sent.
| Notice before scheduled time | Amount charged |
|---|---|
| 48 hours or more | Full refund of the deposit |
| Between 48 h and 24 h | 50% of the total trip amount (the deposit is retained; an additional 25% balance may apply) |
| Less than 24 h, or client no-show | 100% of the total trip amount |
If the driver arrives at the agreed meeting point and the client cannot be found or does not appear within a reasonable time (see the Waiting Time section of our Terms and Conditions), the booking is considered a no-show and billed at 100% of the total amount.
A change of date, time, or route is treated as a new booking. If the change request is received less than 24 hours before the originally scheduled time, the applicable cancellation fees (see schedule above) may apply before a new trip is confirmed.
We show flexibility in exceptional situations beyond the client's control (medical emergency, extreme weather conditions preventing safe travel, etc.). Please contact us directly to discuss your situation.